Support and Learning Center
Contact us for sales, support, and billing.
Sales Support
Ready to sign up? Need a follow up call, reschedule or cancel a demo?
Request Demo
Schedule a curteous, no pressure 15-30 minute, screen share demo.
Dedicated Support
Send your dedicated support agent a message.
Knowledge Base
Access our self help articles and tutorials.
Video Tutorials
Access our Youtube channel of video tutorials.
General Support
Can’t find what you’re looking for? Open a general ticket.
Account & Billing
Plans, subscriptions, and billing questions.
Feedback
Your feedback is important to us. Tell us what you think.
Feature Requests
Have a good idea? Need something new?
Frequently Asked Questions
What types of support does SchooledTech offer?
We offer self-help support (Knowledge Base & Video Tutorials), email-based standard support, and premium dedicated support with one-on-one assistance.
How do I decide which type of support I need?
- If you need quick answers, check the Knowledge Base or Video Tutorials.
- If you have a general issue, submit a Support Ticket.
- If you're a premium subscriber, contact your Dedicated Support specialist.
Can students or parents contact SchooledTech for support?
It depends on your school's plan. School EdTech support can be available for school staff and also for Students and Parents.
How do I access the Knowledge Base?
Click the "View Knowledge Base" button above to browse self-help guides on setup, troubleshooting, and best practices.
Where can I find video tutorials?
Our YouTube channel hosts step-by-step tutorials. Click "Go to YouTube" to access them.
What should I do if I need sales assistance?
For new subscriptions, pricing, or demo requests, visit the Contact Sales or Request Demo sections above.
How do I check my past support tickets?
You can log in to our support system to view past tickets, track responses, and open new ones.
How do I request a new feature or improvement?
Use the Feature Request form above to submit ideas for improvements and new features.
How do I provide feedback or leave a testimonial?
Click "Send Feedback" to share your experience with us! We appreciate all suggestions.
What are the response times for support requests?
- Standard email support: Up to 24 hours (longer on weekends or during high volume).
- Premium support: Prioritized responses within a few hours, plus one-on-one assistance.